{"id":6354,"date":"2025-12-23T04:49:06","date_gmt":"2025-12-23T04:49:06","guid":{"rendered":"https:\/\/shopshopp.com\/?page_id=6354"},"modified":"2025-12-23T06:41:47","modified_gmt":"2025-12-23T06:41:47","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/shopshopp.com\/zh\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6354\" class=\"elementor elementor-6354\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f63a1bf e-flex e-con-boxed e-con e-parent\" data-id=\"f63a1bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8d162e elementor-widget elementor-widget-heading\" data-id=\"f8d162e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Policy\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7161d66 elementor-widget elementor-widget-text-editor\" data-id=\"7161d66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Last updated: 22 December 2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a87033 elementor-widget elementor-widget-text-editor\" data-id=\"5a87033\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At ShopShopp.com (\u201cShopShopp\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d), we strive to ensure that our customers are satisfied with their purchases. Please read this Refund &amp; Return Policy carefully before making a purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b240c84 elementor-widget elementor-widget-heading\" data-id=\"b240c84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Eligibility for Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdac08c elementor-widget elementor-widget-text-editor\" data-id=\"fdac08c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"756\" data-end=\"822\">Due to the nature of our products, the following conditions apply:<\/p><ul data-start=\"824\" data-end=\"1063\"><li data-start=\"824\" data-end=\"927\"><p data-start=\"826\" data-end=\"927\">Food, snacks, and consumable items are <strong data-start=\"865\" data-end=\"902\">not eligible for return or refund<\/strong> once opened or consumed.<\/p><\/li><li data-start=\"928\" data-end=\"1063\"><p data-start=\"930\" data-end=\"971\">Returns are only accepted if the product:<\/p><ul data-start=\"974\" data-end=\"1063\"><li data-start=\"974\" data-end=\"1002\"><p data-start=\"976\" data-end=\"1002\">Is damaged upon delivery<\/p><\/li><li data-start=\"1005\" data-end=\"1021\"><p data-start=\"1007\" data-end=\"1021\">Is defective<\/p><\/li><li data-start=\"1024\" data-end=\"1063\"><p data-start=\"1026\" data-end=\"1063\">Is incorrect (wrong item delivered)<\/p><\/li><\/ul><\/li><\/ul><p data-start=\"1065\" data-end=\"1093\">To be eligible for a return:<\/p><ul data-start=\"1094\" data-end=\"1253\"><li data-start=\"1094\" data-end=\"1134\"><p data-start=\"1096\" data-end=\"1134\">The item must be unused and unopened<\/p><\/li><li data-start=\"1135\" data-end=\"1181\"><p data-start=\"1137\" data-end=\"1181\">The item must be in its original packaging<\/p><\/li><li data-start=\"1182\" data-end=\"1253\"><p data-start=\"1184\" data-end=\"1253\">The issue must be reported within <strong data-start=\"1218\" data-end=\"1228\">7 days<\/strong> of receiving the order<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2f97df elementor-widget elementor-widget-heading\" data-id=\"b2f97df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Non-Returnable Items<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-004cd43 elementor-widget elementor-widget-text-editor\" data-id=\"004cd43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1289\" data-end=\"1351\">The following items are <strong data-start=\"1313\" data-end=\"1350\">non-returnable and non-refundable<\/strong>:<\/p><ul data-start=\"1352\" data-end=\"1525\"><li data-start=\"1352\" data-end=\"1388\"><p data-start=\"1354\" data-end=\"1388\">Opened or consumed food products<\/p><\/li><li data-start=\"1389\" data-end=\"1434\"><p data-start=\"1391\" data-end=\"1434\">Items damaged due to customer mishandling<\/p><\/li><li data-start=\"1435\" data-end=\"1525\"><p data-start=\"1437\" data-end=\"1525\">Products purchased during clearance, sale, or promotional campaigns (unless defective)<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e2ab1d elementor-widget elementor-widget-heading\" data-id=\"8e2ab1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Damaged or Incorrect Items<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1a7ab1 elementor-widget elementor-widget-text-editor\" data-id=\"d1a7ab1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1567\" data-end=\"1680\">If you receive an item that is damaged, defective, or incorrect, please contact us within <strong data-start=\"1657\" data-end=\"1667\">7 days<\/strong> of delivery.<\/p><p data-start=\"1682\" data-end=\"1697\">Kindly provide:<\/p><ul data-start=\"1698\" data-end=\"1789\"><li data-start=\"1698\" data-end=\"1719\"><p data-start=\"1700\" data-end=\"1719\">Your order number<\/p><\/li><li data-start=\"1720\" data-end=\"1752\"><p data-start=\"1722\" data-end=\"1752\">A clear photo of the product<\/p><\/li><li data-start=\"1753\" data-end=\"1789\"><p data-start=\"1755\" data-end=\"1789\">A brief description of the issue<\/p><\/li><\/ul><p data-start=\"1791\" data-end=\"1826\">Once verified, we will arrange for:<\/p><ul data-start=\"1827\" data-end=\"1917\"><li data-start=\"1827\" data-end=\"1853\"><p data-start=\"1829\" data-end=\"1853\">A replacement item, or<\/p><\/li><li data-start=\"1854\" data-end=\"1917\"><p data-start=\"1856\" data-end=\"1917\">A refund (if replacement is unavailable), at our discretion<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce3a674 elementor-widget elementor-widget-heading\" data-id=\"ce3a674\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c1f3ba elementor-widget elementor-widget-text-editor\" data-id=\"9c1f3ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1940\" data-end=\"2013\">Approved refunds will be processed using the <strong data-start=\"1985\" data-end=\"2012\">original payment method<\/strong>.<\/p><p data-start=\"2015\" data-end=\"2027\">Please note:<\/p><ul data-start=\"2028\" data-end=\"2205\"><li data-start=\"2028\" data-end=\"2125\"><p data-start=\"2030\" data-end=\"2125\">Refund processing may take <strong data-start=\"2057\" data-end=\"2079\">5\u201310 business days<\/strong>, depending on your payment provider or bank<\/p><\/li><li data-start=\"2126\" data-end=\"2205\"><p data-start=\"2128\" data-end=\"2205\">Shipping fees are <strong data-start=\"2146\" data-end=\"2164\">non-refundable<\/strong>, unless the return is due to our error<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59e5338 elementor-widget elementor-widget-heading\" data-id=\"59e5338\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9717c7 elementor-widget elementor-widget-text-editor\" data-id=\"e9717c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1567\" data-end=\"1680\">We do not offer direct exchanges.<br data-start=\"2263\" data-end=\"2266\" \/>If your item qualifies, we will issue a replacement or refund instead.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4edca5 elementor-widget elementor-widget-heading\" data-id=\"c4edca5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Order Cancellations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f6fd19 elementor-widget elementor-widget-text-editor\" data-id=\"6f6fd19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2371\" data-end=\"2423\">Orders may be cancelled <strong data-start=\"2395\" data-end=\"2422\">before they are shipped<\/strong>.<\/p><p data-start=\"2425\" data-end=\"2508\">Once an order has been processed or dispatched, cancellation is no longer possible.<\/p><p data-start=\"2510\" data-end=\"2600\">To request a cancellation, please contact us as soon as possible after placing your order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a8c81e elementor-widget elementor-widget-heading\" data-id=\"1a8c81e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96e3903 elementor-widget elementor-widget-text-editor\" data-id=\"96e3903\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"4297\" data-end=\"4420\">If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:<\/p><p data-start=\"4422\" data-end=\"4491\"><strong data-start=\"4422\" data-end=\"4432\">Email:<\/strong> <a href=\"mailto:ag99999@shopshopp.com\">ag99999@shopshopp.com<\/a><br data-start=\"4452\" data-end=\"4455\" \/><strong data-start=\"4455\" data-end=\"4467\">Website:<\/strong> <a class=\"decorated-link\" href=\"https:\/\/shopshopp.com\/zh\/\" target=\"_new\" rel=\"noopener\" data-start=\"4468\" data-end=\"4489\">https:\/\/shopshopp.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund Policy Last updated: 22 December 2025 At ShopShopp.com (\u201cShopShopp\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d), we strive to ensure that our customers are satisfied with their purchases. Please read this Refund &amp; Return Policy carefully before making a purchase. 1. Eligibility for Returns Due to the nature of our products, the following conditions apply: Food, snacks, [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-6354","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund Policy - Shopshopp.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shopshopp.com\/zh\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy - Shopshopp.com\" \/>\n<meta property=\"og:description\" content=\"Refund Policy Last updated: 22 December 2025 At ShopShopp.com (\u201cShopShopp\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d), we strive to ensure that our customers are satisfied with their purchases. 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Eligibility for Returns Due to the nature of our products, the following conditions apply: Food, snacks, [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/shopshopp.com\/zh\/refund-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Shopshopp.com\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-23T06:41:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u9884\u8ba1\u9605\u8bfb\u65f6\u95f4\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 \u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/shopshopp.com\/refund-policy\/\",\"url\":\"https:\/\/shopshopp.com\/refund-policy\/\",\"name\":\"Refund Policy - Shopshopp.com\",\"isPartOf\":{\"@id\":\"https:\/\/shopshopp.com\/#website\"},\"datePublished\":\"2025-12-23T04:49:06+00:00\",\"dateModified\":\"2025-12-23T06:41:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/shopshopp.com\/refund-policy\/#breadcrumb\"},\"inLanguage\":\"zh-Hans\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/shopshopp.com\/refund-policy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/shopshopp.com\/refund-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/shopshopp.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Refund Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/shopshopp.com\/#website\",\"url\":\"https:\/\/shopshopp.com\/\",\"name\":\"Shopshopp.com\",\"description\":\"Indulge in Asia\u2019s Most Loved Snacks\",\"publisher\":{\"@id\":\"https:\/\/shopshopp.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/shopshopp.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"zh-Hans\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/shopshopp.com\/#organization\",\"name\":\"Shopshopp.com\",\"url\":\"https:\/\/shopshopp.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"https:\/\/shopshopp.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/shopshopp.com\/wp-content\/uploads\/2025\/04\/ShopShopp-Logo.jpeg\",\"contentUrl\":\"https:\/\/shopshopp.com\/wp-content\/uploads\/2025\/04\/ShopShopp-Logo.jpeg\",\"width\":500,\"height\":500,\"caption\":\"Shopshopp.com\"},\"image\":{\"@id\":\"https:\/\/shopshopp.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Refund Policy - Shopshopp.com","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/shopshopp.com\/zh\/refund-policy\/","og_locale":"zh_CN","og_type":"article","og_title":"Refund Policy - Shopshopp.com","og_description":"Refund Policy Last updated: 22 December 2025 At ShopShopp.com (\u201cShopShopp\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d), we strive to ensure that our customers are satisfied with their purchases. Please read this Refund &amp; Return Policy carefully before making a purchase. 1. 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